Shipping and Delivery
We offer free shipping on orders over €150
For standard shipping, rates are €10 within Italy, €15 within the rest of the EU, and €20 for international orders.
Our standard delivery time is 2-5 business days.
We do not ship to: Campione d'Italia, Livigno, San Marino, Vatican City, Russia.
Returns and Exchanges
To make a return, you will need to follow the instructions on our return form and stick the return label on the top of the parcel (both should be included in your delivered box). We do not cover the costs of shipping your returns if our provided return label is not used.
We accept returns within 14 days of delivery, and will refund your purchase within 2 business days after receiving the returned items. In order to be accepted, returns must be unworn and you must include your receipt. All refunds are reimbursed back to the payment method that was used for the original purchase.
On Demand Products
Please note that some of our products are made to order with print-on-demand. You can find this indication in the product page.
This way we reduce the risk of overproduction and help to save the resources of our planet. This also means that on demand products cannot be returned unless faulty.
On demand products will be delivered to you within 4-12 workdays within the EU, UK, and US.
For orders outside of US or EU: Please note, that the total amount of your order does not include local sales taxes and VAT, which means extra fees may be applied after placing your order.
For orders outside of US, UK, or EU: Standard home delivery EUR 9 and delivered to you within 10-20 workdays.
Agency V Online Customer Care
If you have any doubts, please do not hesitate to contact our customer care team.
Email us at: email@example.com